Refund and Return Policy

This Refund and Return Policy outlines the procedures for order cancellations, returns, and refunds for customers across Europe, in full compliance with applicable European consumer protection legislation and Bulgarian legal standards.

Right of Withdrawal & 14-Day Return Policy

In accordance with applicable European consumer rights legislation, consumers located within our European target markets generally possess a statutory 14-day right of withdrawal without giving any reason, subject to applicable legal exceptions.

The withdrawal period expires 14 days from the day on which you (or a designated third party other than the carrier) acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform me of your decision via a clear statement sent to my email address: socks@juniorfootjoy.com.

Return Address

If you are required to return physical items to me under the terms of a standard return, items must be sent back to my operational location in Bulgaria:

Return Address: 133 Mayor Tanyo Kavaldzhiev St., Floor 1, Apt. 1, Stara Zagora 6000, Bulgaria

Defective, Flawed, or Damaged Items

If an item arrives flawed, damaged, or defective, you may contact me via email at socks@juniorfootjoy.com within the applicable statutory timeframe, providing valid photographic evidence of the issue.

Upon verification of the provided evidence, I will process a full refund or arrange a replacement dispatch. For defective or damaged items, physical return of the item is not required where applicable law permits resolution based on valid photographic proof.

Shipping Delays and Carrier Investigations

I collaborate with established international logistics carriers, including DHL, FedEx, and UPS Priority services, with standard shipping typically requiring 7 to 10 working days.

Throughout the fulfillment process—including order dispatch, arrival at logistics hubs, and local final-mile delivery—automatic tracking notifications are sent directly to the email address provided at checkout to keep you informed of your shipment’s progress.

If an order exceeds standard shipping timelines, I will initiate a formal investigation with the respective carrier. Based on the factual findings of the investigation and applicable consumer protection requirements, I will determine whether to proceed with a full refund or a replacement dispatch.

Refund Methods

Refunds for approved returns, withdrawals, or resolved shipment issues will be processed using the original payment method utilized during checkout, subject to applicable European Union and Bulgarian consumer protection requirements.

I accept and process transactions securely through specific payment methods, including major credit and debit cards such as Visa, Mastercard, and American Express, as well as digital wallets including Apple Pay, Google Pay, and other supported electronic wallets.

Contact Information

If you have any questions or require assistance regarding my refund and return procedures, please reach out to me:

Email: socks@juniorfootjoy.com

Phone: +359 894419123

Personal Address: 133 Mayor Tanyo Kavaldzhiev St., Floor 1, Apt. 1, Stara Zagora 6000, Bulgaria