Refund and Return Policy

This Refund and Return Policy outlines the procedures for order cancellations, returns, and refunds for customers across Europe, in full compliance with European consumer protection legislation and Luxembourg legal standards.

1. Right of Withdrawal & 14-Day Return Policy
   In accordance with applicable European consumer rights directives, consumers located within our European target markets possess a statutory 14-day right of withdrawal without giving any reason.

The withdrawal period expires 14 days from the day on which you (or a designated third party other than the carrier) acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision via a clear statement sent to our email address: socks@juniorfootjoy.com.

2. Return Address
   If you are required to return physical items to us under the terms of a standard return, items must be sent back to our operational location in Luxembourg:

Return Address: 52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

3. Defective, Flawed, or Damaged Items
   If an item arrives flawed, damaged, or defective, you may contact our support team via email at socks@juniorfootjoy.com within the statutory timeframe, providing valid photographic evidence of the issue.

Upon verification of the provided evidence, we will process a full refund or arrange a replacement dispatch. For defective or damaged items, physical return of the item is not required; the provision of valid photographic proof is sufficient to initiate the refund or replacement process.

4. Shipping Delays and Carrier Investigations
   We collaborate with established international logistics carriers, including DHL, FedEx, and UPS Priority services, with standard shipping typically requiring 7 to 10 working days.

Throughout the fulfillment process—including order dispatch, arrival at logistics hubs, and local final-mile delivery—automatic tracking notifications are sent directly to the email address provided at checkout to keep you informed of your shipment’s progress.

If an order exceeds standard shipping timelines, we will initiate a formal investigation with the respective carrier. Based on the factual findings of the investigation, we will determine whether to proceed with a full refund or a replacement dispatch.

5. Refund Methods
   Refunds for approved returns, withdrawals, or resolved shipment issues will be processed using the original payment method utilized during checkout.

We accept and process transactions securely through specific payment methods, including major credit and debit cards such as Visa, Mastercard, and American Express, as well as digital wallets including Apple Pay, Google Pay, and other supported electronic wallets.

6. Contact Information
   If you have any questions or require assistance regarding our refund and return procedures, please reach out to us:

Email: socks@juniorfootjoy.com

Telephone: +352 621 355 334

Address: 52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg