Frequently Asked Questions

Welcome to our FAQ section. Here you will find clear answers regarding our payment methods, shipping procedures, and return policies for customers across Europe.

1. Payment & Billing
   What payment methods do you accept?

We accept a wide range of secure payment options to facilitate seamless checkout, including major credit and debit cards such as Visa, Mastercard, and American Express, as well as digital wallets including Apple Pay and Google Pay. All transactions are processed securely through our integrated payment systems.

2. Shipping & Delivery
   Which courier services do you use and how long does delivery take?

We collaborate with established logistics carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to our customers throughout Europe. Standard delivery typically takes between 7 to 10 working days.

How can I track the progress of my shipment?

At key milestones throughout the fulfillment process—including order dispatch, arrival at logistics hubs, and local final-mile delivery—automatic tracking notifications are sent directly to the email address you provided at checkout, keeping you informed of your shipment’s progress.

What happens if my order exceeds the standard shipping time?

If a delivery exceeds our standard timeframe, we will initiate an formal investigation with the respective carrier. Depending on the findings of the investigation, appropriate remedial measures—such as a full refund or a replacement dispatch—will be implemented.

3. Returns & Refunds
   What is your return policy?

In compliance with European consumer protection regulations, consumers located within our European target markets possess a 14-day right of withdrawal without giving any reason, starting from the day you acquire physical possession of the goods.

What should I do if an item arrives damaged or flawed?

If you receive an item that is flawed or damaged, you may contact our support team via email at socks@juniorfootjoy.com within the applicable timeframe and provide photographic evidence of the issue. Upon verification, we will process a full refund or arrange a replacement dispatch. For damaged or flawed items, physical return of the item is not required; provision of valid photographic proof is sufficient to initiate the resolution.

Contact Us
If you have any further questions that are not answered in this FAQ, please feel free to reach out to us:

Email: socks@juniorfootjoy.com

Telephone: +352 621 355 334

Address: 52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg