Shipping Policy

This Shipping Policy outlines our dispatch, handling, and delivery procedures for customers across Europe.

1. Dispatch Location & Processing Time
   Origin Address: 52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Processing Time: Orders are typically processed and prepared for dispatch within 1 to 3 working days following order confirmation.

2. Carriers & Shipping Timelines
   Logistics Partners: We collaborate with established international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to our customers throughout Europe.

Delivery Timeline: Standard transit time requires between 7 to 10 working days following dispatch.

3. Tracking Notifications
   Throughout the fulfillment lifecycle—including order dispatch, arrival at logistics hubs, and local final-mile delivery—automatic tracking notifications are sent directly to the email address you provided at checkout. These notifications keep you informed of your shipment’s progress at every key milestone.
4. Delayed Shipments & Investigations
   If a customer’s order exceeds the standard shipping timeframes, we will initiate a formal inquiry and investigation with the respective carrier. Depending on the factual findings of the investigation, appropriate remedial measures—such as a full refund or a replacement dispatch—will be implemented accordingly.
5. Contact Information
   If you have any questions regarding our shipping procedures, please reach out to us:

Email: socks@juniorfootjoy.com

Telephone: +352 621 355 334

Address: 52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg